FAQs
What types of backpacks do you offer?
We offer backpacks designed specifically for the little travellers with colour, comfort and functionality in mind.
Are your backpacks designed in Australia?
Yes, our backpacks are proudly designed in Australia!
What makes Say Where backpacks different from other brands?
Our backpacks are designed with both kids and adults in mind. They are easy to spot (bright colours), easy to pack and comfy to wear. Our backpacks have a place for everything so that kids can find all of their little treasures easily.
Are your backpacks suitable for different age groups?
Our backpacks are primarily designed for small children. We focus on creating designs that cater to the needs of younger kids, ensuring they have a comfortable and practical bag for their daily adventures. The explorer backpack is ideally suited for kids aged 2 - 10
How can I care for my Say Where backpack?
Polyester is a durable material, it can be washed in the washing machine or spot cleaned by hand. Dry out of direct sunlight to keep the colours vibrant.
What is your return policy?
We don’t provide refunds for shipping fees unless the product is faulty.
Sale items can be returned for a store credit for the amount purchased.
Once your return is processed you will receive a store credit (this can take a few days!)
As we are an online store we understand if you need a bit of extra help selecting a product. Feel free to reach out to us at hello@saywhere.com.au or through instagram DM and we can send through some videos.
Under consumer law we aren’t required to offer refunds for change of mind, so please choose carefully.
Returns -
You’ve got 7 days after you receive your order to return a full priced item and we’ll sort you out a store credit. Just email us and return the unused product in packaging.
Faulty products -
If you think you have received a faulty product please email us with your order number and photos within 48 hours of receiving it. We take a lot of pride in our product of manufacturing, but sometimes sneaky ones slip through.
After our manufacturer has approved the claim we will set you up with a refund or a store credit.
Scratches, wear and tear and marks from regular use and adventures isn’t covered under warranty.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s tracking service.
Do you ship internationally?
Currently, we ship within Australia only. We are working on expanding our shipping options to include international destinations in the future.
How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at hello@saywhere.com.au. We’re here to help!
Do you offer any warranties on your products?
Yes, we offer a one-year warranty on all our backpacks against manufacturing defects. If you encounter any issues, please contact us at hello@saywhere.com.au with your order details and a description of the problem.
Can I customize a backpack?
Currently, we do not offer customization.
Are your backpacks eco-friendly?
We are committed to sustainability and are continuously exploring ways to make our products more eco-friendly. Currently, we use durable materials that ensure long-lasting use, reducing the need for frequent replacements.
How do I sign up for the Say Where newsletter?
You can sign up for our newsletter on our website. Just enter your email address at the bottom of our homepage to receive the latest updates, promotions, and news from Say Where.
Can I become a Say Where brand ambassador?
We love to collaborate with enthusiastic individuals who share our passion for travel, family life and fun! If you’re interested in becoming a brand ambassador, please contact us at hello@saywhere.com.au with your details and why you’d like to represent Say Where.
We hope these FAQs have been helpful! If you have any other questions, don’t hesitate to get in touch. Happy adventuring with Say Where!
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